Skip to main content

This job has expired

Lodge Host - Whipsnade

Employer
Zoological Society of London
Location
Whipsnade, Dunstable
Salary
£11.32 per hour
Closing date
2 Jan 2019

WZ Lookout Lodge Host (Part Time / Seasonal 6 Months)

The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.

Role Profile

We are passionate about our animals and you will have a talent for inspiring that same passion in our guests, giving them a once in a lifetime experience after hours at ZSL Whipsnade Zoo.

Your days will be spent guiding guests around the zoo on driven and walking tours, some after dark, whilst inspiring, entertaining and educating them about the animals and work of ZSL. We understand that our visitors can be as varied as the amazing animals we have at ZSL and our hosts are just as confident interacting with our youngest first time visitors as with our lifetime supporters.

Main Duties and Responsibilities

  • Welcome guests, and create a safe, relaxed and fun environment
  • Entertain and engage guests with animal talks / tours around the zoo
  • Be the first point of call for any guest issues i.e. late comers, complaints etc. Oversee and resolve, liaise with other ZSL staff if needed
  • Ensure the talks and tours are exciting and engaging, help deliver the experience effectively to a high standard in order to achieve the educational and visitor enjoyment targets set by ZSL

Person Specification

  • Previous experience presenting public talks, shows or events.
  • Excellent communication skills, an enthusiasm for the natural world and be flexible to ensure that every guest has a great experience.
  • Good organisational / planning skills with the ability to work within strict deadlines.
  • Prior experience of working with children is essential, ideally in an informal learning context.
  • An Animal related and/or Performance degree course or equivalent qualification or work experience (desirable).
  • Prior Front of house work or dealing with customers, visitors and guests face to face.
  • A Full UK driving licence (essential).
  • A First Aid at Work certificate/qualification (desirable).

Shift patterns are offered on a set basis and will include a combination of early morning (6.45am-10.15am) or evening (4-10.30pm) shifts. There will also be regular weekend and bank holiday working.

To Apply

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button. 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert