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Front Office Receptionist

Employer
Principal
Location
Cardiff
Closing date
28 Dec 2018

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About us

If you’re looking to join a globally acclaimed and award winning team, then look no further than the luxury 5-star voco™ St David’s Cardiff. Located on the stunning Waterfront of Cardiff Bay this prominent and iconic 142 bedroomed hotel has an extensive array of opportunities. The Marine Spa which has been voted one of the top 15 in the UK and our new Restaurant & Bar, The Admiral St David, draws inspiration from the eclectic food culture and bold flavours of Australasia and Asia-Pacific, while looking closer to home for the best of seasonal Welsh produce. There’s never been a better time to join!

Your day to day

Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first class service to all guests, anticipating their needs wherever possible to achieve the ultimate to guest satisfaction. You’ll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times.

What we need from you

You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential.

What we offer

  • A competitive salary
  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Hotel based incentive and recognition schemes
  • Access to our colleague benefits portal, there are great discounts with top retailers and thousands of other offers and savings, including discounts on holidays and utility bills
  • Discounted accommodation 
  • Long service awards which increase with length of service
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
  • Free meals on duty
  • Uniform

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