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Bad Brownie - Supervisor - London

Employer
Bad Brownie Ltd
Location
Canary Wharf, London (Greater)
Salary
£8.75 - £9.50 per hour
Closing date
9 Jan 2019

Job Details

Bad Brownie - Supervisor - London
 

Based on Reuters Plaza next to Canary Wharf Underground Station Bad Brownie is a boutique kiosk serving the world’s finest brownies and coffee. We cater for passing footfall as well as corporate catering. 
 
We are growing and are now looking for a Supervisor to join our team. You will be supporting our manager in leading our lovely team in perfect customer service, meeting sales targets, and generally making sure everything runs smoothly each day from stock management and staff rosters and from open to close each day.
 
Attributes

  • Pro-active in problem solving
  • Promote a positive perception of the company at all times both internally and externally
  • Punctual and striving for perfection in all aspects of the job
  • Great communicator for both customers and staff
  • Ability to always be doing things and not get bored

Experience

  • Ideally experienced as a team leader or supervisor in a small team (2-5 people)
  • Barista and café/food kiosk experience

Main Duties and Activities

  • To lead the team when working with others and show them how to improve and strive for the best customer service
  • To work with individuals in improving their performance to increase sales and customer satisfaction
  • To communicate closely with the assistant manager and be their eyes and ears when they are not around
  • To be able to make fast decisions when needed, resolve customer complaints and escalate to superiors if necessary
  • Setting and opening up the kiosk as per instruction

Company

About Us

Bad Brownie was set up in 2013 by chocoholic feeders Paz and Morag. They believed that the humble brownie which was loved by so many people had the potential to be made into the most amazing indulgence so they put it through bootcamp to create the fudgiest, gooiest, tastiest & most decadent brownies you’re ever likely to devour. They’re no longer just boring chocolate brownies and instead, they’re brownies with attitude and so very dangerously good.

Our Values 

We are connected by a love of chocolate and decadence and are driven by global bad brownie domination

Where to find us

We sell our brownies and other sweet treats at markets, kiosks and stores across London, online, wholesale and to private and corporate clients.

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