Fitness Instructor - Godalming
- Employer
- Charterhouse Club
- Location
- Godalming, Surrey
- Salary
- Commensurate with the skills and experience of the successful candidate
- Closing date
- 7 Jan 2019
View more
- Sector
- Fitness jobs, Fitness Instructor, Gym Instructor, Personal Trainer
- Job Type
- Full Time
Fitness Instructor - Godalming
Key Objective
To assist in the daily operation of the Club. Providing a friendly, efficient service and ensuring the highest standard of customer care at all times for all members and visitors using the Club’s Health & Fitness facilities.
Accountable
- To the Deputy Manager and the Duty Manager
Main Duties
- To supervise the Health & Fitness facilities to ensure the safety and welfare of all users at all times, giving appropriate guidance and advice to members as and when necessary.
- Provide an advisory service, including health checks, inductions, exercise prescriptions and fitness testing for all members and prospective members of the Health & Fitness facilities in accordance with the Club’s policies and procedures in place.
- To build and facilitate personal training programmes to suit all levels of fitness.
- Have and maintain a thorough knowledge of current and topical health and fitness related issues and trends.
- Actively sell the benefits of regular exercise and health promotion to the lifestyles of all members and prospective members.
- Maintain the Health & Fitness facilities in a hygienic and tidy fashion at all times undertaking regular cleaning duties as required by the Company.
- Take bookings, as required, for all inductions, fitness tests etc for the Health & Fitness facilities.
- Integrate with users of the Health & Fitness facilities to maintain a high level of customer contact.
- Deal with all customer queries in a friendly efficient manner in accordance with the Company’s Customer Care Policy, ensuring all relevant information is passed to, or forwarded to, the customer.
- Co-operate with the Company in all issues of health and safety under the provisions within the Health & Safety at Work Act 1974, the Company Health & Safety Policy and any other subsequent and/or relevant legislation.
- Maintain all manual records, as required by Management, to effectively administer the Health and Fitness facilities.
- To operate on a shift rota basis as a member of the Fitness Instructor team, incorporating evenings and weekends, as required, to effectively cover all Club opening hours.
- Maintain a thorough and up to date knowledge of the Club, its activities, membership structure and packages, and current promotions at all times.
- Actively sell the benefits of membership of the Club to prospective members and seek to retain existing members.
- Receive all incoming telephone calls in a friendly, efficient manner in accordance with the Company’s Customer Care Policy.
- Utilise a computerised booking, membership and till system to conduct all transactions.
- To attend regular staff meetings and training sessions as and when required.
- To develop and maintain a thorough knowledge of other areas of the operation and assist in these areas as required from time to time by the Company.
- To actively promote the name of Charterhouse and Charterhouse Club in all interactions with members and visitors
- To carry out other duties as may be required to ensure the Club operation is properly maintained to provide total customer satisfaction.
Knowledge & Skills Required
Relevant Experience/Knowledge & Technical Competencies
- Knowledge of Health & Fitness industry
- Knowledge of Fitness Testing and personal training techniques
- Knowledge of Health & Safety requirements within a gym
Qualifications
- Recognised Fitness Instructor Qualifications e.g. degree in sport science or QCF Level 2 or 3 Fitness Instructor
- National Pool Lifeguard Qualification (NPLQ)
- Group Class Instructor or qualifications in other areas such as sports therapy massage are desirable but not essential
Personal Competencies / Skills
- Outgoing and confident personality
- Pro-active and reliable
- Exceptional Customer Service skills
- Outstanding written and verbal communication skills
- High standard of personal hygiene and appearance
- Passionate about fitness and wellbeing
- Team player with a ‘can do’ attitude
Working Arrangements
This is a full time role, 40 hours per week. The Fitness Instructor will participate in a three week rolling rota spread over 7 days. The shifts are as follows:
AM – 06:15 to 14:45
PM – 14:30 to 22:30
Benefits of Employment
Salary
- Commensurate with the skills and experience of the successful candidate
Holiday
- 30 days annual leave (bank holidays included)
Benefits
- Automatic enrolment into the Club’s Pension Scheme
- Death in Service benefit
- Membership of the Club9-hole Golf club membership at a reduced subscription
- Cycle to Work Scheme
Notice
2 weeks during the probationary period (which is normally six months). Once the appointment is confirmed both parties are required to give at least one months’ notice
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