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Fitness Instructor - Godalming

Employer
Charterhouse Club
Location
Godalming, Surrey
Salary
Commensurate with the skills and experience of the successful candidate
Closing date
7 Jan 2019

Fitness Instructor - Godalming

Key Objective

To assist in the daily operation of the Club. Providing a friendly, efficient service and ensuring the highest standard of customer care at all times for all members and visitors using the Club’s Health & Fitness facilities.

Accountable

  • To the Deputy Manager and the Duty Manager

Main Duties

  • To supervise the Health & Fitness facilities to ensure the safety and welfare of all users at all times, giving appropriate guidance and advice to members as and when necessary.
  • Provide an advisory service, including health checks, inductions, exercise prescriptions and fitness testing for all members and prospective members of the Health & Fitness facilities in accordance with the Club’s policies and procedures in place.
  • To build and facilitate personal training programmes to suit all levels of fitness.
  • Have and maintain a thorough knowledge of current and topical health and fitness related issues and trends.
  • Actively sell the benefits of regular exercise and health promotion to the lifestyles of all members and prospective members.
  • Maintain the Health & Fitness facilities in a hygienic and tidy fashion at all times undertaking regular cleaning duties as required by the Company.
  • Take bookings, as required, for all inductions, fitness tests etc for the Health & Fitness facilities.
  • Integrate with users of the Health & Fitness facilities to maintain a high level of customer contact.
  • Deal with all customer queries in a friendly efficient manner in accordance with the Company’s Customer Care Policy, ensuring all relevant information is passed to, or forwarded to, the customer.
  • Co-operate with the Company in all issues of health and safety under the provisions within the Health & Safety at Work Act 1974, the Company Health & Safety Policy and any other subsequent and/or relevant legislation.
  • Maintain all manual records, as required by Management, to effectively administer the Health and Fitness facilities.
  • To operate on a shift rota basis as a member of the Fitness Instructor team, incorporating evenings and weekends, as required, to effectively cover all Club opening hours.
  • Maintain a thorough and up to date knowledge of the Club, its activities, membership structure and packages, and current promotions at all times.
  • Actively sell the benefits of membership of the Club to prospective members and seek to retain existing members.
  • Receive all incoming telephone calls in a friendly, efficient manner in accordance with the Company’s Customer Care Policy.
  • Utilise a computerised booking, membership and till system to conduct all transactions.
  • To attend regular staff meetings and training sessions as and when required.
  • To develop and maintain a thorough knowledge of other areas of the operation and assist in these areas as required from time to time by the Company.
  • To actively promote the name of Charterhouse and Charterhouse Club in all interactions with members and visitors
  • To carry out other duties as may be required to ensure the Club operation is properly maintained to provide total customer satisfaction.

Knowledge & Skills Required

Relevant Experience/Knowledge & Technical Competencies

  • Knowledge of Health & Fitness industry
  • Knowledge of Fitness Testing and personal training techniques
  • Knowledge of Health & Safety requirements within a gym

Qualifications

  • Recognised Fitness Instructor Qualifications e.g. degree in sport science or QCF Level 2 or 3 Fitness Instructor
  • National Pool Lifeguard Qualification (NPLQ)
  • Group Class Instructor or qualifications in other areas such as sports therapy massage are desirable but not essential

Personal Competencies / Skills

  • Outgoing and confident personality
  • Pro-active and reliable
  • Exceptional Customer Service skills
  • Outstanding written and verbal communication skills
  • High standard of personal hygiene and appearance
  • Passionate about fitness and wellbeing
  • Team player with a ‘can do’ attitude

Working Arrangements

This is a full time role, 40 hours per week. The Fitness Instructor will participate in a three week rolling rota spread over 7 days. The shifts are as follows:

AM – 06:15 to 14:45

PM – 14:30 to 22:30

Benefits of Employment

Salary  

  • Commensurate with the skills and experience of the successful candidate

Holiday 

  • 30 days annual leave (bank holidays included)

Benefits

  • Automatic enrolment into the Club’s Pension Scheme
  • Death in Service benefit
  • Membership of the Club9-hole Golf club membership at a reduced subscription
  • Cycle to Work Scheme

Notice

2 weeks during the probationary period (which is normally six months). Once the appointment is confirmed both parties are required to give at least one months’ notice

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