Kiosk Manager - London

Kiosk Manager, Canary Wharf

This job requires a strong leader with excellent organisational and customer service skills. 

Reporting to and working with the Directors, you have overall management and responsibility of Bad Brownie kiosk in Canary Wharf, in all day to day activities, including staff training and management.  Being the Bad Brownie Brand Ambassador in order to grow awareness in and grow sales by customer growth and other plans

To improve existing processes or create completely new ones in some cases. 

There is huge scope to make changes to the way we manage the retail side business and to introduce new processes, and tactics. 

To be the eyes and ears for Bad Brownie in Canary Wharf, reporting and constantly liaising with Directors on all aspects of business.

The role:

• Strong leadership and management skills
• Inspire & motivate the team to achieve sales and therefore achieve turnover and profits
• Leads by example, setting the pace and standards
• Train and develop the team to deliver excellent customer service
• Praise/reward and recognise good performance
• Pro-active in problem solving
• Can work on own initiative to deal with problems and opportunities
• Communicate a vision of success which the team want to be part of
• Build and maintain relationships with Canary Wharf Estate management team

Financial – Reaching Sales and increasing profits

• Accurate day to day sales accounting
• Meets sales targets set
• Works within staffing budget whilst maintaining effective staffing levels and excellent customer service
• Implements staff incentives on an ad hoc basis to motivate the team
• Orders stock appropriate to levels of sales and not over ordered
• Controls wastage
• Stock rotation is secure and no loss of stock
• Drives sales growth by customer retention and new customer generation
• Creates excellent visual merchandising display in-keeping with the Bad Brownie brand and improves as necessary
• Works with Directors on potential promotions and sales strategies and implementation

Delivers Company and Statutory Standards

• Comply & implement all Health and Safety and Food Hygiene requirements
• Ensure correct food labels are maintained and up to date
• Ensure the kiosk is clean and hygienic, making sure cleaning rotas are adhered to and records kept and updated if necessary
• Ensure personal hygiene requirements are adhered to
• Ensure the kiosk runs smoothly on a daily basis & is adequately stocked with all necessary goods
• Promote a positive perception of the company at all times both internally & externally
• Attend company meetings and as requested

Personnel Skills

• Identify recruitment needs and agree action plan in a timely manner
• Recruit a team that meet & exceed service standards
• Assist in the set up, update & completion of all staff personnel files within the time frames, ensuring terms and conditions and employee forms are signed and returned to Directors
• Documented evidence of eligibility will be required from all potential employees as part of the recruitment process.
• Deal with day to day personnel queries
• Assist in the Performance review all kiosk staff on an ongoing basis

What you will need:

• Management experience from within a customer service environment
• Excellent Barista Skills
• A high level of spoken English and will be happy to work flexible hours
• A willingness to learn and a desire to grow