Customer Service Advisor - Social Media - Warrington Retail Support Centre

American golf is Europe's largest golf retailer with over 111 stores across the UK and Ireland.

We recognise talent. For us it’s all about loving what you do, whilst a passion for golf will be well received, it is more about service. Whether its customers or our colleague in store, delivering the ‘personal touch’ as a Social Media Service Advisor is what is truly important to us at american golf. 

What we’re looking for

We now have an exciting opportunity for an aspiring Social Media Service Advisor to join american golf’s Retail Support Centre team.

We believe that happy people keep people happy, so we’re looking for people who have great interpersonal skills as you will be expected to deal with a range of customer queries across several channels; phone, email, social media and very occasionally letter!

What to expect

Our Social Media Service Advisor will be working 40 hours per week on a shift rota basis during our operating hours of Monday to Friday 8am and 8pm, Saturday 8am-6pm and Sunday between 10am – 4pm.

Your role will include:

• Providing first class customer service via voice, email or live chat
• Ensuring all communication via phone or email are handled professionally and promptly
• Recording details of customer comments on the CRM database provided, leaving clear notes
• Demonstrating strong product knowledge to ensure all customer queries are answered, non-golfers do not worry full training will be provided
• Building rapport with customers and providing exceptional service
• Achieving key targets set
• Adhering to quality standards and ensure consistency in all interactions

You

We think big and we’re looking for team members who do the same, achieve more and work smarter. If you have the following skills then we want to hear from you!

• Excellent written skills
• Ability to build rapport and communicate in a helpful way
• Enjoy a creative and hardworking office environment
• Keyboard/Computing skills
• Ability to research well and quickly
• Fantastic questioning skills
• Ability to work as part of a team
• Enthusiasm and Passion

What’s in it for you?

• 30 days holiday (inclusive of bank holidays) and a holiday purchase scheme
• An extra day off to celebrate your birthday!
• Staff discount up to 33%
• Company incentives

So, if you’re ready for a new challenge as a Social Media Service Advisor then click below to apply!