Supervisor - London

Supervisor - Caffe Terra, Fitzrovia,  London

We are looking for an enthusiastic, forward thinking and customer focused individual to manage the operations for the first Caffè Terra store in London, in the brand new and shiny Rathbone Square!  You will supervise and lead the team to create a warm and welcoming work family atmosphere that is a Caffè Terra value, whilst being part of an efficient and effective team that delivers on commercial expectations.

Your role will be to:

• assist the store manager to organise and ensure the smooth operation of the store
• ensure the store presentation meets Caffè Terra values
• provide exceptional experiences for our customers
• plan and implement strategies for sales promotions effectively and efficiently
• deliver and track the progress of weekly, monthly, quarterly and annual store objectives
• take a proactive role in managing production
• monitor and maintain store inventory
• promote and practice safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager
• lead by example for the team and continuously motivate the team to deliver passionate customer service
• develop and mentor the team, analyse employee performance and identity training needs
• quality control – to check the freshness, quality, consistency and safety of food
• ensure health & safety, food safety and Caffè Terra protocols are followed at all times
• ensure all opening and closing duties are completed

What you will get:

• £9 - £10 an hour
• Full time, 40 hours per week
• 28 days holiday p.a. (including bank holidays)
• Freshly made meals & drinks on shift
• Enrolment in the company pension scheme
• Interest free season ticket loan

Nearest tube and bus routes to Rathbone Square

• Closest tube stations: Oxford Circus and Tottenham Court Road
• Served by bus routes including: 1, 10, 14, 24, 25, 29, 55, 73, 98, 134, 176, 390, N1, N5, N8, N20, N29, N71, N73, N98, N171, N207, N253, N279