Operations Manager – Dry Site

Fusion’s Dry Operations Managers turn their passion for leisure and fitness into engaging programming that ensures customer satisfaction, and repeat business. 
As the Dry Operations Manager you will keep up with emerging industry trends, ensuring all programming is fit for purpose, capitalising on revenue for all dry-side activities; including tracks, halls, studios, crèche, soft play, and junior activities. You will also mentor and develop your team, serve as Duty Manager and deputise for the General Manager as required.

The main tasks and responsibilities of this role include (but are not limited to):

• Drive and achieve centre financial targets and dry-side KPI's, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels
• Continuously review dry-side programming, developing and improving as required
• Ensure the delivery of enjoyable, cost-effective and safe activities
• Establish and maintain excellent relationships with our customers and potential customers
• Review marketing collateral regularly to ensure it is effective and up-to-date
• Responsible for the day-to-day management of the leisure centre
• Deputise for the General Manager as required
• Ensure all safe systems of work are adhered to
• Ensure that all contracts, licenses and documentation required for the safe and effective operation of the centre are in place and adhered to consistently
• Support the preparation of annual service plans, financial plans and statistics
• Line management responsibilities for recruitment & induction; delivering training, appraisals, development and performance management of staff as necessary
• Supported by the Divisional Technical Trainer, ensure IQL CPD, record keeping and verification requirements are complied with at the Centre

To be successful as a Dry Operations Manager, you will need to have previous management/supervisory experience within the leisure, hospitality, or service industries, and be familiar with team training, development, appraisals and recruiting staff. You’ll also need experience of working as a Fitness Instructor, Personal Trainer or Group Exercise Instructor.

Operations Managers also need to have excellent verbal communication skills, including the ability to influence and persuade, alongside strong written and numerical skills.
A First Aid at Work Certificate and a UK recognised pool lifeguard qualification are desirable, although training can be offered for these. CIMSPA membership is also desirable, but not essential.

We have high expectations of our Operations Managers as many go on to become our next Centre Managers, or take on various other senior positions within the business via our industry-leading training and development plans. We also offer a generous benefits package in return for your hard work.

Some of the benefits you may enjoy as a Fusion team member include:

• Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
• Free Gym & Swim membership at Fusion centres
• Employer Contribution Pension Scheme
• Discount on Bickels Yard Café F&B products 
• Eye test (DSE users)
• Mobile phone discount
• Cycle to work scheme

If you want to further your career in leisure within a growing and dynamic company that makes a positive impact on the community, then we want to hear from you. 

Click on the link to apply.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.