Central Reservations Co-ordinator

We are looking for a Reservations Co-ordinator to join the Central Reservations team who prides themselves on delivering excellent customer service, and exceeding customer expectations. The is a full time position working 40 hours per week over five days to include weekends and evenings until 9.30pm

Harbour Hotels is a collection of prestigious hotels and venues nestled in some of the most beautiful locations throughout the South. Our luxury portfolio spans coastal, country and city locations.

Based at Harbour House – Head Office of Harbour Hotels, Christchurch; the role will involve taking both bedroom and restaurant reservations for all 13 hotels within the group in a fast paced environment, where attention to detail is key.

Skills & attributes:

• Excellent and confident telephone manner
• Good verbal and written skills, providing a friendly yet professional tone
• Ability to multi task, dealing with constant incoming calls whilst responding to emails.
• Computer literate with experience using Microsoft Office
• Experience in the customer service industry, having a natural flair and passion for sales
• Previous hotel reservation or call centre experience desirable but not essential as full training will be given

In Return We Offer:

• Excellent progression opportunities within an ever growing group
• Competitive salary
• Unique on the job training and development
• Discounts across the Harbour Hotels Group
• Exciting Online Benefits Platform - Perkbox
• Employee Assistance Program

If you feel you have the skills and ambition we are looking for as Central Reservations Co-ordinator then please apply with a full and up to date CV below.

Job Types: Full-time, Permanent

Salary: £18,000 year

Experience:

• Previous hotel reservation or call centre experience (preferred) but not essential as full training will be given).