Customer Relations / Sales Manager

Our Customer Relations/Sales Managers proactively attract new members and build revenue, while ensuring our current customers are happy and keep returning to us. As Customer Relations/Sales Manager you will ensure all customer comments and enquiries are responded to in a timely manner and serve as part of the Centre’s Duty Management team. 

Proactive and confident in your approach, as Customer Relations/Sales Managers you will have a particular ability to motivate and inspire others to “raise the bar”, and inspire your team to consistently smash their targets.

We are passionate about delivering the best customer service and getting your community active. Every Fusion team member plays their part, working within a diverse and dynamic team in a fast paced environment.

Some of the tasks and responsibilities of this role include (but are not limited to):

• Lead and inspire the centre team in delivering the right choice of membership for the customer and delivering first-rate customer service
• Drive all revenues, including Swim School, and achieve monthly net sales gain and enquiries targets
• Adopt a proactive approach to driving sales and retention, ensuring the integrity of “Fusion Sales Driving”, retention and reporting procedures are adhered to
• Prepare reports and KPI’s for the key customer service areas, and ensure customer service targets are met
• In conjunction with the Sports & Community Development team, drive successful local activities and events
• Manage centre Prospects Database, ensuring data integrity is maintained
• Undertake local competitor analysis and react appropriately to socio-demographic trends
• Responsible for day to day management of the leisure centre, carrying out the Team Leader role when on Duty Management shift, and deputise for the General Manager as and when requested
• Support the General Manager in the creation, implementation and review of the centre’s marketing and sales plan
• Analyse and forecast the likely return on each piece of activity conducted. Ensure evaluation post-activity is completed and utilised to improve future ROI
• Line management responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff
• Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.

The successful Customer Relations/Sales Manager will have:

• Experience in a comparable sales and customer focused role
• Management experience in hospitality or service industry, including carrying out appraisals, developing team members and dispute resolution
• A demonstrable track record in exceeding targets 
• Ability to “seal the deal” without inappropriately pressurizing the customer
• Excellent verbal communication skills, including the ability to influence and persuade
• Ability to analyse and evaluate data against key indicators, to monitor programmes, projects and plans
• First Aid at Work certificate (training available)
• Good Microsoft Office Skills and strong numerical and written skills
• CIMSPA membership is desirable, but not essential
• Knowledge of health and safety and employment legislation and best practice

We have high expectations of our Customer Relations/Sales Managers, and offer a generous benefits package in return for your hard work.

Some of the benefits you may enjoy as a Fusion team member include:

• Up to 22 days’ holiday, plus 8 bank holidays (pro rata)
• Free Gym & Swim membership at Fusion centres
• Employer Contribution Pension Scheme
• Discount on Bickels Yard Café F&B products 
• Eye test (DSE users)
• Mobile phone discount
• Cycle to work scheme

If you are looking to further your career in leisure, within a growing and dynamic company that makes a positive impact on the community, then we want to hear from you. 

Click on the link to apply.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.