Application Support & Development Assistant - Tyne and Wear

Newcastle upon Tyne

Our Central Support Office based in Gosforth is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 71 holiday parks along with our award winning Contact Centre.

This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objective's. Based near the centre of Newcastle upon Tyne, it has great transport links.

Application Support & Development Assistant

We are expanding our internal Finance Systems team and are currently seeking an Application Support and Development Assistant to join us on a full time permanent basis

The primary purpose of the Application Support and Development Assistant role is to assist with the delivery of the roadmap for SunSystems, Proactis and Q&A in line with business strategy.

You will be looking after a user base of approx 1800 based in 73 different locations around the UK

Your key responsibilities will include:

* Assisting with the delivery of continuous improvement initiatives to improve the performance of the Finance Team.

* Working alongside the Application Specialist, you will work closely with the development team to define the requirements for changes, review the outputs of the changes and test the functionality meets the business requirements prior to engaging with the business where appropriate for UAT for new developments and fixes.

* You will play a key role in testing changes and work with the business to run test scripts and provide the evidence to allow either re-work or transport to production. In addition you will conduct Patch regression testing and go live acceptance testing on System Upgrades

* Ensure change documentation is complete and fully approved; processed and recorded in a controlled and auditable manner

* Providing 2nd line level support for SunSystems, Proactis and Q&A, including out of hours for any critical incidents

* Providing support to the application support teams and DBAs.

* Perform day to day systems administration

* Develop and maintain the system procedures and user documentation

* In addition to the duties and responsibilities listed, the jobholder is required to perform other duties assigned by the line manager from time to time, as may be reasonably required of them.

The successful candidate will have:

* Priorexperience in configuring and management of Finance applications (General ledger, sales ledger, accounts payable, P2P)

* Ideally a proven track record in assisting with project management and implementation

* Analytically minded with experience in an operational support capacity within a high change volume and high availability environment.

* Knowledge of Finance System Support Processes

* Understanding of Accounting and Financial principles/practices

* Excellent customer service skills, both written and oral

* Excellent Microsoft Excel, Word and PowerPoint skills

You will be a clear, confident and professional communicator with the ability to communicate and interact with service users, senior stakeholders and colleagues.

What can we offer you?

* Competitive rates of pay

* Discretionary bonus packages

* Fantastic team environment

* 25% discount on holidays for yourself, friends and family

* Stand-by breaks available at a discounted rate

* Full training

To start Creating Amazing Memories with us, apply now!