Deputy Housekeeping Manager

We’re looking for a Deputy Housekeeping Manager to come and work with us, to be based around all of our London properties, managing the day-to-day activities of our housekeepers and to support the Housekeeping Manager. We’d like to hear from people who enjoy working in a close knit team, passionate about housekeeping, hospitality and delivering service with a strong work ethic. If this sounds like you, read on and apply!

KEY RESPONSIBILITIES

• To maintain the highest standards of cleanliness in the apartments, public areas and team facilities by checking the work of colleagues including all vacant clean apartments.
• Produce daily lists / schedules
• To chair daily departmental meetings to communicate priorities to the Housekeeping teams and quarterly team meetings to review progress towards department objectives.
• To follow the Housekeeping lists that have been assigned to you and to inform room attendants of special requests and attention.
• To report any maintenance issues and follow up as necessary.      
• To ensure that the Quarterly Audit is taken into account when checking the apartments on a daily basis.
• To ensure all guest queries and complaints are dealt with within the same day or as agreed with the guest and keeping the Housekeeping Manager and / or Front of House Manager informed.
• To ensure proper storage of Housekeeping supplies.
• To check after guest departure the condition of the apartment ensuring all deep cleans are carried out for example: cleaning of voiles, blinds and curtains, carpet and upholstery cleaning etc.
• To immediately report any preventative maintenance in the apartments to the Housekeeping Manager or Front of House Manager.
• To perform general administrative tasks as and when required, such as record keeping and filing.
• To induct and train new colleagues and agency team members to ensure that they are fully aware of the standards of performance, including health and safety and COSHH requirements.
• To undertake ‘on the job’ training with colleagues in order to maintain standards.
• To bring to the attention of the Housekeeping Manager any poor performance or misconduct issues.
• To assist room attendants with their duties as and when required.
• To ensure that any security issues are brought to the attention of Housekeeping Manager / Front of House Manager immediately.
• To undertake other duties and tasks that from time to time may be allocated to the jobholder that are appropriate to (the grade of) the job.
• To comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection etc., and all those contained within the issued Team Handbook.
• Monitoring and ordering supplies.

PERSON SPECIFICATION

Education / Qualifications / Training:

Desirable

NVQ in Accommodation Services at Level 2 or above.

NVQ in Team Leading at Level 2 or above.

Basic Health & Safety Qualification.

Practical Training Certificate.

Abilities / Skills / Knowledge:

Required

Experience in Housekeeping in 3*, 4* or 5* hotel or serviced apartments.

Knowledge of standards and the ability to maintain own work standards as well as uphold the work standards of others.

Good organisation skills including the ability to be able to prioritise workload of self and others.

Strong attention to detail.

Ability to contribute to service and / or process improvements.

Good communication skills in English (written and spoken), including the ability to give clear instructions, to report issues and give constructive feedback.

Ability to handle and resolve basic guest queries and complaints.

Ability to train colleagues on a one to one basis in work related tasks.

Excellent telephone manner.

Basic knowledge of MS Office Outlook, Word, Excel.

Proactive

Motivated

Desirable

Basic knowledge of a Property Management System.