Receptionist (Casual) | Bangor Aurora

Location: Bangor Aurora, 3 Valentine Road, Co-Down, N.Ireland, BT20 4TH

Working Hours/Patten: Casual

Salary: £9.16 Per Hour

We are currently recruiting for Casual Receptionist's to work as and when required by the business between Monday to Sunday.

The Northern Community Leisure Trust is committed to providing active and healthy lifestyles for all, in a safe, warm, clean, friendly, fun environment. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.

Bangor Aurora Aquatic and Leisure Complex is a £38 m leisure facility which includes the development of Northern Ireland’s first FINA standard 50 metre swimming pool and a £15 m investment from the Department of Culture, Arts and Leisure (DCAL) administered by Sport Northern Ireland.  The complex offers an excellent choice of sporting and leisure facilities. Employee benefits include career progression and reduced membership of the sporting and leisure facilities.

Purpose Of Job

To provide front line customer service within a busy Front of House / Leisure Facility.

Principal Duties

• Provide excellent customer service to all our customers internal and external
• Ensure a continuous availability of customer information and leaflets
• Dealing with customer enquiries face to face, telephone and email
• Taking customer bookings at reception desk and by telephone
• Deal with customer compliments and complaints
• Meet membersip, retention and sales targets
• Organise retail stock displays and determine best sellers
• Processing of payments through POS system and reconciling monies
• Organise the FOH area and keep to a high standard of cleanliness

Qualification Level

• Maths and English level C or equivalent
• Training for customer care and Disability awareness will be offered.

Experience Level

Must be able to demonstrate previous experience of dealing face to face with customers in a busy Front of House environment.  Previous cash handling experience is essential and experience with operating a computerised booking & POS system.

Essential Skills

• Excellent customer care skills
• Experience with computerised booking and POS systems
• Maturity and calmness under pressure
• Excellent communicator and able to work well within a large team
• The ability to handle cash and maintain records effectively
• A good telephone manner
• Use of IT applications
• Uses own initiative

Personal Attributes

• An outgoing and friendly manner
• High standards of personal presentation
• A team player with excellent communication and interpersonal skills
• Self-motivated and organised
• Provides excellent customer service to customers
• Works well and uses their own initiative
• Available to work shifts and cover extra shifts when required

Interested?  Please apply on line with a copy of your CV in word or PDF format.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. We are committed to equal opportunities and request any potential applicant to contact our Recruitment Team as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.