Front Office Associate - Warwickshire

Posting Date Nov 15, 2018
Job Number 18002RW6
Job Category Rooms and Guest Services Operations
Location Forest of Arden Marriott Hotel & Country Club, Warwickshire, Warwickshire
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

We have an exciting opportunityto develop your skills as a Front OfficeAssociate as part of our family of successful associates at theForest of Arden Hotel.

The Forest ofArden ispart of an exclusive collection of Marriott Country Clubs and is located in the heart of the West Midlands in Meriden Village (between Solihull and Coventry) andeasy accessby car or public transport withBirmingham International Train Station located 4 miles away.

In addition to various property recognition and health care initiatives we offer associatesa benefitspackage including:

• A competitive salary,
• Freegym membership
• Freeuse of golf facilities,
• Discount spa treatments in our Cedarwood spa,
• Free staff meals,
• Free car parking
• Uniform provided
• Generous global hotel discounts for you, your friends and family.
• Extensive training and development opportunities



 
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Job Summary

As a member of our Leisure Club Teamyou can assist to create a welcoming environment for our members and residents through the delivery of a professional and consistentand proactive service:

• Providing a friendly, relaxing & personalised welcome and experience to our guests
• Helping togain customer loyalty through the delivery of ahigh standard of service
• Establish and maintain good relationships with guests, offering advice on available hotel, spa and leisure facilities and responding to any queries and complaints promptlyusing company practices tosupport
• Support overall focus on hygiene supporting our cleaners with daily cleanliness activities to keep the club clean, stockedand well maintained
• Responsible for Pool Side Attendance in accordance with STA guidelines,responding to poolside alarms and taking appropriate action in an emergency.
• Support to complete new member enrolment stagesand documentation
• Ensure any Health and Safety checks and tasks are completed to promote safety of our members

As our new Leisure Club AssociateYOU ARE:

• Always with a big smile and warm welcome
• Passionate about delivering a great customer experience
• Adaptable and flexible
• Able work as part of a team

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. An exciting opportunity to start your career journey with Marriott Hotel's.