Planet Organic

Team Leader - London

Bloomsbury, London
£9.80 per hour + store bonus
15 Nov 2018
13 Dec 2018
Job Type
Full Time

Team Leader - Food to Go - Torrington Place

Job Purpose: To ensure the customer service standards and company procedures are adhered to by the Food to Go team; to lead the Food to Go team, assist in their development in order to achieve departmental targets

Responsible to: Food to Go Manager or Store Manager

Responsible for: Team Members, Food to Go

Principal Accountabilities


  • To encourage the team to maximise sales
  • To ensure the team achieves its departmental targets and objectives
  • Plan rotas for the department using appropriate I.T systems 4 weeks in advance

Customer Service Standards

  • Know and demonstrate by example Planet Organic’s customer service standards
  • Ensure that one team member is always forward-facing ready to serve the customer
  • Ensure that customers are served in line with Food Hygiene Certificate practices
  • Lead and coach the team in their ability to effectively deliver the company’s service standards

People, Training & Development

  • Assist the Food to Go Manager or Store Manager in identifying training and development needs for each FTG team member
  • Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
  • Motivate the team to achieve departmental objectives
  • Effectively communicate goals and objectives to the team
  • Be responsible for one’s own training and development by proactively participating in achieving the Planet Organic Certificate
  • Attend/complete trainings as necessary
  • Where required, complete /assist in carrying out performance reviews for the team

Merchandising & Stock Management

  • Ensure departmental ordering is completed: chilled takeaway items, FTG consumables and cakes; liaise with the appropriate person for ordering patisserie items
  • Monitor regularly, and minimise, wastage
  • Ensure that food from the kitchen is ready in time for service; liaise with the kitchen to improve the FTG presentation and service
  • Departmental stock takes: ensure weekly and periodic stock takes are completed and recorded according to company procedures

Systems & Procedures

  • Follow correct opening and closing procedures
  • Ensure the team operates equipment correctly and safely
  • Ensure the FTG team adheres to the correct service and preparation of hot drinks, juices, hot and cold food
  • Ensure all HACCP and Health & Safety procedures are adhered to and properly recorded
  • Ensure the team operates the till systems competently and accept correctly cash/cards/vouchers in line with cash handling policies and procedures

Additional Duties

  • Any other additional tasks that may be required

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