Night Receptionist - London

Night Receptionist - London

. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Night Receptionist.

As a Night Receptionist you would be giving you full support to the Langham, London front office team by providing excellent customer service, always going the extra mile for your guest, and technically producing high-quality work connected with the following responsibilities:

Ensuring that all guests have received an efficient and friendly check-in, rooming and check out procedures. Responding to all guest queries and being proactive in your approach. Dealing with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary. Ensuring that the requirements of the hotel’s credit policy are adhered to without exception unless instructed otherwise by the Night Manager. Maintaining an excellent standard of computer input in accordance with departmental standards. Requirement . Previous experience of working in a similar role is an advantage Excellent customer service skills and a real understanding of 5* luxury environment service requirements Excellent communication skills, in the English language, both written and verbal One other language is an advantage Immaculate personal presentation Shows pro-active approach to guests and duties Previous use of Opera system is an advantage
Terms of employment
. Full time