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Hotel Night Receptionist

Employer
Chelsea FC
Location
England, London, Fulham
Salary
Up to £21216.00 per annum + Competitive benefits package
Closing date
5 Dec 2018

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Reporting to: Duty Manager, Asst. Front Office Manager, Front Office Manager.

Department: Front Office, for Millennium and Copthorne Hotels at Chelsea Football Club

Location: Stamford Bridge, Fulham

Job Function: To assist the hotel management team as well as delivering excellent customer service.

Main Responsibilities:

1 Being able to deal with all level of customers face to face and on the telephone.
2 Able to provide and perform following reports and tasks: credit risk, rack check, group check in, VIPs. check in, no show charges, general postings, match days packages payments, Team card procedures, package write off, Ledger procedure, rebates procedures, guest history, geo code update, scanning correspondence
3 Knowledge of the Opera and MITEL switchboard, wake up call system and TMS.
4 Meeting the company S.O.P's (Personal presentation, Check ins and Check outs, Answering telephones, Guest complaints and mystery guest questionnaire.
5 Develop excellent product knowledge both for Millennium & Copthorne and CFC.
6 Taking reservations.
7 Assisting disable guests and responsible for room allocation.
8 Promote and up sell Hotel facilities.
9 Assisting with fire evacuation.

Personal Spec:

1 Previous experience as receptionist in a 4 star Hotel
2 Opera (PMS system) working knowledge is desirable
3 Excellent communication skills both verbal and written
4 Excellent costumer care skills both face to face and telephone
5 Experience of working in a busy environment
6 Able to work shifts as required
7 Excellent presentation skills
8 Able to work as a team player

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

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