Night Leisure Attendant Part time roles

Reporting to:       Leisure Team Leaders, Leisure Club Manager

Direct Reports:    None

Only read on if;

you’re passionate about looking after the public areas to keep our leisure club appearance standards second to none

      and

 ……………ensuring a memorable experience for every guest, every time!

We’re no ordinary hotel business. VILLAGE hotels with vibe, is a unique concept. Ours is a design-led, aspirational and multi-faceted product, attractive to a diverse customer base where locals are as valued as corporate and leisure guests and we strive to consistently deliver “more than” to our guests.

CORE PURPOSE.

Your role is to deliver an outstanding guest experience to enjoy a great range of spotless public area facilities, to create a wow factor of cleanliness to ensure that guest expectations are exceeded. You take pride in your work and we’ll love having you as part of the team.

You achieve this by working with the Leisure Team and those around you in the delivery of great standards and a professional service.

RESPONSIBLE FOR

Presentation and standards - the public areas must always be maintained to the highest possible standards adhering to agreed brand guidelines. Operational standards to be the best they can possibly be regarding service, hygiene and health & safety. Eye for detail is your middle name A Great Guest Experience – for those wanting a peaceful leisure break, business stay or attending a family event. You cater for all and ensure that our appearance standards are memorable as we build our reputation as ‘the place to be’. Product knowledge –The Village is famous for its presentation and we know how much our guests value our standards.  Understand and deliver your routine and periodic cleaning in accordance with Company procedures and productivity requirements. Communications – with your team on a daily basis and those working around you so that everyone knows what our offering is.  Show others a customer focused ‘no problem’ mentality, plus a bit more……..

Accountable for

Results – achieve the best possible guest satisfaction /mystery guest scores in line with departmental targets. Quality - of product and presentation within public areas & premises. Attention to detail. Great Service – Always looking to improve. Dealing with complaints/problems politely and positively, making every effort to resolve them. Statutory compliance including all Leisure related Health & Safety obligations and Operating requirements.

Person Spec

Experience within a customer facing environment Personality-customer facing presence, rapport builder Calm and assured under pressure. Keen eye for detail Ability to use tact and discretion Smart professional appearance Sense of humour “No problem” mentality