Conference and Banqueting Assistant - Colchester

Conference and Banqueting Operations Assistant - The Crowne Plaza Resort, Colchester

Job Summary

If you’re passionate about hospitality, service and guest satisfaction, you’ll fit right into the Crowne Plaza Resort Colchester – Five Lakes team. We’re a friendly, dynamic and dedicated workplace, and we actively invest in our staff with a range of training and development programmes.

The Crowne Plaza Resort Colchester – Five Lakes is nestled in the middle of 320 acres of impressive parkland, and is only a short drive away from Colchester, the hotel is the perfect destination for a relaxing getaway. Whether our guests are planning a weekend away, a round of golf or a business meeting, the hotel stands out with its extensive offering as a great hotel in Essex.

We currently have a great opportunity available as our Conference and Banqueting Operations Assistant to join our operational Events team.

The role includes but is not limited to:

• Setting up function rooms to hotel standards
• Polishing glassware and cutlery
• Stocking the hot and cold buffets
• Taking food and drink orders
• Serving and clearing tables
• Cleaning and stocking the function rooms and equipment
• Having complete knowledge of the menus, wines and specialities offered on the day and to be able to advise guests as necessary
• Dealing with all guest comments or complaints and to pass on any relevant information to the Supervisor or Manager
• Acting in a polite & courteous manner to all guests in the hotel at all times
• Adhering to Customer Service essentials
• Ensuring all credit and financial transactions are handled in a secure manner
• Ensuring that any wastage is recorded in accordance with hotel procedures
• Ensuring daily requisitions of all necessary supplies are completed in line with hotel procedures and managing the liquor inventory
• Working as a team ensuring the C&B function operates in accordance to brand standards
• Being compliant with food safety, health and safety and licensing law regulations
• Upselling food and drinks
• Carrying out any other reasonable duties as deemed appropriate

This job requires ability to perform the following:

• Handling, carrying or lifting items up to 50 pounds / 23 kg (bar ware, crates, boxes, bottles etc.
• Bending, stooping, kneeling and lifting

Job Type / Category

Full Time and Part Time available

Required Education, Skills and Qualifications

Previous hospitality experience desirable

Benefits

• Discounted Spa Treatments and Products
• Discount Gym and Golf Membership
• Staff Birthday Lunches
• Free meals on duty in our staff canteen
• Employee of the month / year including paid bonuses
• M&T / IHG Hotel Discounts
• 50% off Starbucks within the resort
• Coin Reward Scheme
• Social Events – Quiz night, Summer BBQ, Christmas Party etc.
• Various Discounts with local businesses (subject to change)