Hotel Night Reception Team

You will be required to carry out reception duties, including checking guests in and out, while dealing with any queries during the night

“Boss, I think I’ve found you a genius.” — Bob Bishop

The George Best Hotel is looking to bring a sprinkle of Signature Living style to the Northern Irish capital.

Known for our fresh approach to the hotel industry, this will be something Belfast has never seen before!

With a drive to succeed through hard work and a genuine passion for the Hospitality trade, you will be joining one of the biggest and fastest growing companies within the country.

The Role:

• You will be required to carry out reception duties, including checking guests in and out, while dealing with any queries during the night.
• Emphasis will be placed on Security of the hotel at night to maintain our guests’ safety.
• You will ensure all night auditing and reporting procedures are carried out, with all discrepancies being reported back to the Night Supervisor and Manager.

What is Expected:

• Ensure you uphold and embody all standards and expectations set by the Front of House Manager during the evening and night shifts.
• Handle positive and negative guest feedback when presented and track efficiently.
• Undertake the responsible for cleanliness and presentation of the hotel & Front of House areas.
• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.
• Be aware of responsibility for the security of guest and hotel property.

Role Requirement: 

• The ability to anticipate customer needs, change goals and direction quickly to ensure a perfect guest experience.
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision-making skills.
• A strong sense of responsibility and independence while also taking direction from both the Front of House and Night Managers.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.