About us

The Principal York, adjacent to the train station and dating back to 1878, provides the first tangible glimpse of the ambitions for and investment in the Principal hotel brand. All of the hotel’s 155 bedrooms have been given a beautiful look and feel by interior architects Goddard Littlefair, whilst the refurbished public spaces include The Garden Room, with views across the hotel lawns to York Minster in the background. The hotel also has a restaurant – The Refectory Kitchen & Terrace, serving fresh, seasonal produce from “God’s Own Country” – as well as a comfortable, cosy bar called the Chapter House.

Your day to day

Working within the Conference and Banqueting department, you will deliver a friendly, warm and intuitive service to all of our guests

Key Duties and Responsibilities

• Greet every guest every time making every guest feel welcome
• Provide fast, distinctive, warm, professional and intuitive service to all guests
• Ensure all meeting rooms are set as per instruction and in line guest requirements
• Provide food and drink service for all banquets and events and service all conference rooms in use during lunch and break times
• Demonstrate an in depth knowledge of all beverages and menu items enabling you to answer guest queries with confidence
• Be generous, commercially best in class and optimise “up sells” at any given opportunity
• Responsible for opening and closing duties including the set up and break down of stations, clearing and re-setting of rooms and checking tables before service is provided
• Passionate about the overall cleanliness of the banqueting and event spaces

The hours for this role are scheduled on a rota basis; however we can offer flexible hours

What we need from you

As a Conference & Banqueting Assistant it is essential you are able to display the following:

• Previous experience in a guest facing role
• Excellent organisational and time management skills with attention to detail
• Be empowered to use your initiative to ensure guest satisfaction
• Ability to work under pressure, whilst maintaining a positive and can do attitude
• Guest focused with a genuine passion for delivering sensational service

What we offer

• A competitive salary
• 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
• Hotel based incentive and recognition schemes
• Access to our Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
• Discounted accommodation with competitive colleague rates at our other hotels
• Long service awards which increase with length of service
• Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
• Rewards for delivering sensational service
• Free meals on duty

Under the Immigration, Asylum and Nationality Act 2006, all prospective employees are required to provide official documentation of their eligibility to work in the UK.