Deputy Head Housekeeper
Built as the headquarters for the Refuge Assurance Company in 1895 and extended in 1912, The Principal Manchester - as it's now known - is part and parcel of Manchester and its renewed status as the "Northern Powerhouse". Its clock tower is a part of the Manchester skyline - seen every day on the BBC local news - and a marker by which to get your bearings. The hotel has recently completed major renovations, which put The Principal Manchester centre-stage in our exciting plans as part of the launch a new, "urban lifestyle" hotel brand, including a destination restaurant and bar that we have created in partnership with some of the city's most respected restaurateurs.
Your day to day
This is a key role as part of our Housekeeping team whereby your focus will be on setting, monitoring and controlling standards in all operating areas to ensure that the highest level of housekeeping and guest service is maintained at all times. You will need to ensure that maximum room availability is maintained through effective communication with our maintenance and reception departments.
It will be your responsibility to control the use of all bedroom keys, check that equipment is in working order and report any maintenance issues throughout the hotel/venue. Any guest complaints need to be owned and resolved in a professional manner.
You will deputise for the Head Housekeeper as required in all aspects of supervising the team and also assist them in regulating all housekeeping costs and keeping in line with the business forecasts by maximising room division profitability.
What we need from you
You will have previous experience in hotels; ideally already in a similar role and in the similar sized property, however, we will consider applicants who are looking for next step in their career.
To be successful in this position, you must be able to deliver a consistent level of service under the pressure of guests’ requirements, always with a keen eye for detail. The ideal candidate will be confident, polite and welcoming at all times as well as good communication skills as you will be expected to cover Head Housekeeper duties.
You will need to be IT literate and previous Opera experience would be a distinct advantage as would experience of using Fourth Hospitality. You should be aware of all legislation that is relevant to your work including licensing, health and safety at work, COSSHH, environmental health and fire precautions.
What we offer
• A competitive salary
• 28 days holiday each year pro rata, including bank holidays (this increases annually up to a maximum of 33 days)
• Hotel based incentive and recognition schemes
• Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
• Discounted accommodation with competitive colleague rates at our other hotels
• Long service awards which increase with length of service
• Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
• Financial rewards for delivering sensational service
• Free meals on duty