Retail Systems Helpdesk Advisor - Wolverhampton

Recruiter
Marston's
Location
Wolverhampton, West Midlands
Salary
Competitive
Posted
09 Nov 2018
Closes
06 Dec 2018
Job Type
Contract
Retail Systems Helpdesk Advisor - Wolverhampton

  • Function: - Support Centre, Sales & Operations
  • Location: - Wolverhampton
  • Overview: - We all know effective and well managed technology can help our pub teams deliver excellent service to our customers. As a result of this we are heavily investing in our estate by replacing our pub EPOS system and upgrading our broadband capability. The next phase of our journey is to improve the service and response times provided to our pub teams when something goes wrong. With this in mind, last year we created the Retail Systems Helpdesk, and we are now looking to recruita new team member on a 12 month fixed term contract.

     The role of the Helpdesk team is to identify any problems our pubs experience, and attempt to fix them. If a more technical or specialist team need to assist, they will route the call through to the correct department within the business. They will utilise existing call tracking and completion software to help chase and resolve all out standing issues to a satisfactory and timely conclusion, ensuring no issue goes unresolved.

     

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