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Retail Systems Helpdesk Advisor - Wolverhampton

Sector: Bar & Pub jobs, Bar and Floor Staff, Restaurant, Catering & Hospitality jobs, Food and Beverage Assistant, Waiting Staff
Job Type: Contract

Retail Systems Helpdesk Advisor - Wolverhampton

Function: - Support Centre, Sales & Operations
Location: - Wolverhampton
Overview: - We all know effective and well managed technology can help our pub teams deliver excellent service to our customers. As a result of this we are heavily investing in our estate by replacing our pub EPOS system and upgrading our broadband capability. The next phase of our journey is to improve the service and response times provided to our pub teams when something goes wrong. With this in mind, last year we created the Retail Systems Helpdesk, and we are now looking to recruita new team member on a 12 month fixed term contract.
The role of the Helpdesk team is to identify any problems our pubs experience, and attempt to fix them. If a more technical or specialist team need to assist, they will route the call through to the correct department within the business. They will utilise existing call tracking and completion software to help chase and resolve all out standing issues to a satisfactory and timely conclusion, ensuring no issue goes unresolved.

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