Supervisor - London

Supervisor - Mount Street Deli - Mayfair, London

We are looking for an experienced Supervisor who has a real passion for delivering the highest levels of service to join our team at Mount Street Deli, part of Caprice Holdings.

Mount Street Deli is our vibrant and busy deli on Mount Street in Mayfair, offering a delicious and wonderfully diverse range of products from freshly baked pastries, daily salads and meat dishes, freshly baked cakes, aromatic coffees and teas from Postcard Teas. The deli is open all day and customers can eat inside or on the terrace. The Deli also provides a take away service either in individual portions or, with 48 hours’ notice, as whole dishes.

As Supervisor you will be expected to work closely with the General Manager to ensure the smooth running of the deli and deputise for the GM on days off or holiday. A passion for delivering friendly and engaging service to our customers is essential. As is the ability to effectively manage outside caterer orders ensuring deadlines are achieved. As Supervisor you will be responsible for supporting team development and ensuring all new starters are effectively inducted and their coffee skills meet the Deli standards. In addition you will be responsible for the opening and closing of shifts in the absence of the General Manager. Attention to detail will be crucial to ensure consistency of service and a keen desire to coach staff to enhance their knowledge and confidence will be key attributes. 

We are ideally looking for a candidate who is: 

• An experienced Supervisor within a high quality Deli or similar environment
• A highly experienced Barista 
• Passionate about delivering the highest levels of service with a keen interest in food
• Experienced in opening and closing shifts 
• Experienced in stock ordering and stock management within a food environment 
• Has a good understanding of the importance of effective health and safety management
• Able to work effectively as part of a small team and motivate staff 
• Able to build relationships with customers, clients and suppliers

In return we offer the successful candidates:

• Competitive remuneration package
• Structured induction programme in the Deli
• Fantastic career development opportunities 
• Meals on duty
• Discounted gym membership
• Access to our Cycle to Work scheme
• Life Assurance cover

The Deli opening hours are Monday to Friday 8am to 6pm and Saturday 9am to 5pm. On a periodic basis the team may be required to work an evening shift. The role is full time 40-45hrs week.