About us

The Met Hotel is a stunning 4 Star, Grade two listed Hotel set in the City Centre of Leeds, unrivalled among Hotels in Leeds for its style, character and location. With 120 bedrooms, 18 function rooms with a capacity for 250 delegate’s and our unique Tempus Restaurant, this vibrant and busy Hotel provides excellent development opportunities for the right candidate. We are about to embark on an exciting journey to join the Intercontinental Hotels Group (IHG) portfolio. This acquisition will see The Met Hotel, Leeds undergo significant refurbishment and investment over the next 2 years which will lead us into the Hotel Indigo brand for 2020.

Your day to day

You’ll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product and facilities. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll also carry out regular check / patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.

What we need from you

The ideal Night Porter will be passionate about delivering high levels of customer service, ensuring all health and safety and hotel standards are adhered to and have the drive, determination and commitment to make things happen. Candidates must have previous experience of working within a hotel or cruise ship environment with experience gained in Nights, Food & Beverage or Meeting & Events Operations.

What we offer

• A competitive salary • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days) • Hotel based incentive and recognition schemes • Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring • Discounted accommodation with competitive colleague rates at our other hotels • Long service awards which increase with length of service • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal • Financial rewards for delivering sensational service • Free meals on duty