Assistant Manager - London

Assistant Manager - Dr Martens - LDO Wembley

Reporting to the Retail Store Manager, this role will assist in the efficient day-to-day operation of the Retail store and achieve store targets

Main duties will include:

• Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping etc
• Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
• Assisting the Retail Store Manager in  implementing and driving high levels of customer service within the store
• Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop …etc), efficient operations and enhancing customer experience
• Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures etc)
• Acting as key holder and assume full responsibility for the store in Manager’s absence

Essential requirements are:

• Similar experience in an Assistant Manager role, (within a fashion/lifestyle brand would be preferable)
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
• Sales oriented  and able to drive others to achieve store goals and objectives
• Excellent communication skills.
• Numeracy & literacy skills
• Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
• Back of house administration (eg rotas, banking etc)

Please outline the following when applying:

1. How many years of retail management experience do you have?
2. Do you have similar Assistant Manager experience within an Outlet Store?
3. Why are you applying for Dr Martens?
4. What's your current salary, salary expectations and notice period?
5. What makes you stand out from the rest?