Shop Maintenance Administrator - Newcastle

Vacancy Details

Full Time and Permanent.

Join the Family

We believe in growing together – as a united team and working towards the achievement of our vision which is to be a winning brand in the food-on-the-go market.  Greggs is a much loved and trusted brand with a strong traditional bakery heritage.  Our people are what makes our business successful. 

 

We aim to provide our people with a great place to work, where they feel valued by listening, developing and rewarding them.

Salary

£17,864 per anum 

Shift  - You will be required to work 5 out of 7 days within a set shift pattern, over 35 hours per week

Contract - Permanent

Shift Pattern and Contracted Hours

35 hours per week, working 5 out of 7 days with rotating shifts between the hours of 6.30 am and 6.30 pm including bank holidays. 

Job Description

• Using the Aeromark System to plan Engineer’s workloads effectively reactively and forward planning
• Placing orders through the AS400 ordering system
• Working independently and as part of a Team
• Raising and receipting purchase orders in line with current accounts system
• Forwarding jobs to contractors through the Aeromark system
• Carrying out essential admin tasks in line with business needs
• Ensuring that all calls are dealt with, logged and processed in line with agreed timescales
• Ensuring that calls are escalated in line with agreed procedures
• Liaising with 3rd party contractors, Engineers and in house customers
• Liaising with our retail teams to ensure they receive a great service in line with our agreed service level agreements
• Ensuring an “excellent customer service experience” is delivered to all internal and external customers at all times

Skills

• Excellent Customer Service Skills
• Excellent organisational skills
• Good interpersonal skills
• A professional telephone manner with the ability to communicate at all levels
• Good written and verbal communication skills
• Computer literate – intermediate level minimum –Excel and word essential
• Results driven
• Previous experience in a similar role
• Previous experience of team working
• Flexible to changeable shift patterns

Benefits

• Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
• Your holiday entitlement starts with 21 days, in addition to Bank Holidays, which increases with service up to a maximum of 30 days after 25 years’ service (pro-rata for part time)
• After 6 months service you may be eligible  for our profit share scheme
• You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump-sum payment equal to one year’s salary
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Other benefits include

• Share Save and Share Incentive Schemes
• Childcare Vouchers
• Employee Assistance Programme
• Healthcare Plans
• Cycle to Work Scheme

Your Application

During the application process we’ll keep in touch every step of the way.  We know how big a decision it is for you to apply for a job.  Once you do we’ll work hard to keep you up to speed on how your application is progressing.  With your help we can make your application as quick and as smooth as possible.