Alexander Hotels

Night Porter - Kent

Location
Dartford, Kent
Salary
£17,000 to £18,000
Posted
09 Nov 2018
Closes
07 Dec 2018
Ref
RG
Job Type
Full Time

Night Porter - Kent

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

Join our Front of House team under the direction of our experienced Night Manager.

 The Role

Covering a full range of guest services including reception, food and beverage service and banqueting setup duties. You will be part of  small team of 3 responsible for guest care and security between the hours of 22.00 and 08.00

  • 5 days, 40 hrs  per week including weekend shifts on a rota basis. There is a 10pm – 7am and a 11pm – 8am shift each night.(1 hr break per shift)
  • Guest care and service including; guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
  • Security including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures

Requirements

  • Smart appearance
  • Friendly manner - even at Night!
  • Customer service experience
  • Mature approach to customer service and safety/security issues
  • Must have 2 excellent references available to be checked.
  • Experience of night shift working preferred

Benefits

  • £17,000 to £18,000
  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
  • Accommodation help available for those relocating

Following completion of the company's 3 month probationary period access to a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday  

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