Marriott Hotels - Golf & Country Clubs

Night Manager - Maidstone

Maidstone, Kent
Competitive for every hour worked, staff meals, leisure membership & global hotel discount program
26 Oct 2018
15 Nov 2018
Job Type
Full Time
Night Manager - Maidstone

Posting Date Oct 19, 2018
Job Number 18002SZF
Job Category Rooms and Guest Services Operations
Location Tudor Park Marriott Hotel & Country Club, Maidstone, Kent
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Serves as the property Manager on Duty and manages all property operations during the overnight shift. Verifies that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assists in resolving any guest and employee issues. Performs all duties at the Front Desk as necessary and manages operations to verify guest satisfaction. Completes nightly audits, categorizes, calculates, tabulates, audits and verifies information or data. Posts all transations on a regular basis to keep bills and credit reports up-to-date.


Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.


2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.


Managing Night Operations

Verifies all associates are in proper uniform and are properly groomed (grooming standards in associate handbook).

Verifies associates are working in a safe environment.

Verifies guest tracking scores (90% or better) and associate opinion survey goals are achieved.

Handles all maintenance problems that occur in the evening.

Monitors and verifies compliance with all Guidelines to Operations.

Verifies preparation is completed for arrivals and that desk staff is using express check-in for all guests.

Verifies all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.

Managing Work, Projects, and Policies

Analyzes information and evaluates results to choose the best solution and solve problems.

Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.

Balances credit card ledgers.

Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.

Verifies that audits are completed correctly and on time, in line with auditing procedures.

Posts all transactions on a regular basis to verify that bills and credit reports are kept up-to-date.

Maintaining Guest Services and Front Desk Goals

Manages operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to validate that guest service, operational needs and financial objectives are met.

Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Profitability and Revenue Goals

Verifies all associates are adhering to proper cash handling procedures and monitors overage/shortages.

Assists operations manager in processing associate payroll weekly.

Manages associate hours.

Reviews rate variance reports in order to manage rates.

Verifies that there is enough change in all cash drawers.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Maintaining Property Operations Standards

Verifies all associates take their breaks.

Covers desk until breaks are completed.

Assists houseman in delivering goods and services to guests.

Verifies auditor is briefed on all vital information.

Supports Human Resources Activities

Provides orientation for new associates and ensuring all information is entered into computer.

Verifies all guests feel welcome, and are getting the best service possible.

Promotes participation in property safety-related programs.

Monitors associate attendance and records absences/tardiness.

Promotes teamwork and associate morale.

Keeps associates informed regarding new operational procedures, standards, or programs.

Assists supervisors in handling associate performance issues (e.g., performance reviews, counseling, and recommendations).

Verifies all associates have complete knowledge of emergency procedures.

Verifies constant communication takes place between associates, supervisors and management.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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