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Front of House Club Host - Weybridge

Employer
St George's Hill Lawn Tennis Club
Location
Weybridge, Surrey
Salary
Competitive
Closing date
23 Nov 2018

Front of House Club Host - St George's Hill Lawn and Tennis Club

3 shifts per week

Reporting to: RECEPTION MANAGER/ SENIOR MANAGEMENT

Financial Guidance & Strategic Direction: GENERAL MANAGER

Why the job exists:

We’re looking for a Front of House Club Host to be the welcoming face of the Club. You’ll be located in the Reception area to meet and greet all members/ guests and visitors to the Club, delivering a faultlessly professional service at all times.

You will support the Senior Management Team/ Membership Team in ensuring everyone entering the Club is a bona fide Member/ Guest and pays/ is paying the appropriate fees/ guest fees.

Responsibilities:

As Front of House Club Host you will be the face of St George’s Hill Lawn Tennis Club and will deliver the following:

  • Customer service; create a great first impression and provide a faultless representation of the Club.
  • Work with the Membership Team to ensure that all Members entering the Club are using the correct membership category and their guests paying the correct fees to drive in order to help drive membership sales
  • Deal with any member feedback, take ownership of the situation and escalate any issue where necessary.
  • Assist the Duty Management Team/ Reception Team when required.

Specific requirements:

You’ll need to be smart in appearance and the finest ambassador of St George’s Hill Lawn Tennis Club at all times. Underneath your well-groomed exterior should have an empathetic nature and the charisma to create an effortless rapport with our members in every interaction. 

  • Exceptional communication & organisational skills with the ability to remain calm under pressure.
  • To go above and beyond at all times by leading by example
  • Previous experience of working in a fast paced, customer facing environment.
  • Ensure that the Reception area is immaculate at all times
  • Strong admin and computer skills, with the confidence to learn new systems & databases quickly.

CLOSING DATE: 1st November 2018

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