Leisure Receptionist - Sutton Coldfield

Leisure Receptionist - The Belfry, Sutton Coldfield

Department: Leisure

Responsible to: Leisure Manger, Assistant Manager and Team Leaders

Works closely with: Leisure, Reservations, Spa

We are currently accepting applications for the position of Leisure Receptionist for the Belfry Hotel and Golf Resort, Sutton Coldfield, West Midlands.

The Resort has been awarded ‘England’s Leading Resort & England’s Best Golf Hotel’ the past two years and ‘Europe’s Best Golf Resort’ 2016. The Belfry is proud of its rich sporting history and heritage, hosting the Ryder Cup four times in 1985, 1989, 1993 & 2002.

Set within the busy Leisure Centre, the Leisure Receptionist requires a high energy, sales focused individual who deals with all spa bookings and arriving / departing guests in a courteous and professional manner.

Scope of the Role:

You will have experience in a Receptionist role within the hotel / Leisure industry.

Both exceptional customer service and communication skills are essential for this role, and the successful candidate must be able to demonstrate their ability to deliver this. The ideal candidate will possess a hunger to produce a high quality of work in a competitive environment that celebrates individual and team success. You must have an excellent telephone manner and possess strong attention to detail when inputting a guests booking onto our in-house booking system.

Key Responsibilities of the Role:

• Identifying opportunities to sell additional classes, memberships and departments throughout the resort.
• To record accurate details and requirements of customers bookings
• To book appointments and classes for guests using the computerised booking system
• Cash handling and reconciliation.
• To effectively answer telephone queries and bookings.
• Provide guidance and assistance with retail products. To assist colleagues where necessary and maintain all administration tasks set.
• Good time management and organisational skills.
• Excellent customer service skills are essential for this position and you must have a good understanding of the Spa environment and have a passion for the industry.

Experience Required:

• Experience in a Leisure Reception or Hotel reception environment
• Ability to work on your own initiative
• Great organisational skills

What’s in it for me?

• Meals On Duty
•  Uniform
•  Free Car parking
• Team, Friends and Family discount on rooms B&B + leisure
• Discounted stays at Our sister Hotels
• Up to 40% Discount on Food and Beverage outlets
• Up to 40% Discount at The Spa on Beauty treatments
• Discounted Gym Membership for you and your partner
• Plus Many Many More

If you feel that you fulfil the above criteria and are ready for your next career step within a progressive Hotel Company that provides lots of future career opportunities, training and progression we look forward to receiving your application in strictest confidence.

Please be aware that due to the high number of applications that we receive we must inform you that if you have not heard from The Belfry Hotel & Resort within 10 working days your application has not been successful