IT Technician

We are looking to hire experienced IT Technicians

We are looking to hire three IT Technicians that will install, configure and maintain both Windows & Apple Mac systems and networks ensuring that Signature Living Group can operate effectively and securely.

The business operates throughout the UK 24/7/365 and therefore this role comes with a travel requirement, along with participation on the on-call support rota

A successful IT Technician must have a thorough knowledge of both Windows (Server & Desktop) along with Apple platforms. The successful candidate will have great troubleshooting abilities and attention to detail.

The goal of the Signature Living IT department is to deliver a secure, stable IT infrastructure across all locations.

Salary £18,000 per annum with an additional £1200 for On Call

Responsibilities

• To provide an efficient and reliable IT technical support service, onsite, remotely and via telephone.
• Set up Laptops / Desktops / Apple Mac with necessary software and peripheral devices.
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide guidance to users on how to operate new software and computer equipment
• Complete upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain all support incidents/requests on the company’s internal IT helpdesk
• Liaise with third parties where appropriate to deliver the IT support
• Identify computer or network equipment shortages and place orders

Requirements

• Proven experience as IT Technician or relevant position
• Proven experience and or knowledge of the following technologies – Windows Server 2012 or greater – Office 365 – Windows 10 – Active Directory – VMWare – MacOS
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organisational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, N+, MCP, MCTS, MCSA)