Could you?

• Deliver and manage EPoS courses and practical sessions in a classroom environment.
• Provide on-site EPoS training support within all pub formats across the estate.
• Provide practical Rezlynx Hotel system training within the classroom.
• Manage Rezlynx within new lodge openings and provide on-site support as and when required.
• Develop all training courses following delegate’s feedback, evaluate and develop changes in line with company policy and procedures.
• Actively review all training materials ensuring up to date technology and best practice is implemented.
• Proactively liaise with the help desk to ensure awareness of generic queries and develop relevant solutions.
• Manage, monitor and resolve system calls logged by the helpdesk within SLA’s.
• Liaise with customer stakeholders and attend regular meetings to keep them up to date and review progress and demonstrate new systems.
• Travel throughout our estate primarily in the Midlands area and have a degree of flexibility (driving licence required)

Are you?

• Someone with excellent written and communication skills with a passion for customer service.
• Someone with a flair for training and developing the skills of others.
• Committed to achieving and maintaining exemplary standards with strong attention to detail.
• Influential, with the ability to motivate others through change
• Able to prioritise tasks and to progress a number of queries simultaneously.
• An excellent problem solver with the ability to work well under pressure and meet deadlines. 
• Someone with experience of working within the hospitality industry