Be the best you can be as a

Fresh Replenishment Colleague

How will you make a difference?

Here's the short answer;

Customer service is at the heart of everything that we do at Asda.. Every customer expects great service and Asda customers are no exception. We expect you to be warm and friendly to all our customers. In your role as a Fresh Replenishment Colleague, you have a great opportunity to welcome customers, talk to them, sell to them and make their shopping trip so memorable. We treat our customer service very seriously, and to help us continually improve our standards of service, we have a mystery shopper survey. Everyone’s target is 100% and you should always aim for 100% service to every customer you serve. We should also be passionate about the standards of shopkeeping on the salesfloor.

Everyday matters

We’re proud of our warm and friendly service. It’s what our customers love and have come to expect. So we’ll always expect you to:

Have a smile in your voice and always say ‘hello’ and ‘goodbye’ – and in between show an interest and find out customers’ needs

Always remember to be warm and friendly

Treat every customer as an individual; YOU may be the first person the customer speaks to in the store, and possibly the last. YOU can make a difference to the customer experience

Transport loads and stock

Maintain temperature controls

Do markdown and waste product checks

Talk about your products. Know how all your products can be used so give advice and help to your customers

Make a friendly parting comment

If a customer has a complaint, try and resolve the problem yourself or quickly decide it’s an issue for a manager. Be sympathetic and don’t get flustered. The way in which you handle any problems could be the reason why a customer comes back to shop with us

And much more!!

Being the best you can be, every day

We’re one big team, so we’re looking for helpful, outgoing people who can get along with and support others.