Resort Customer Host - Europe

Resort Customer Host - Winter

About the Role

Destinations: Val d’Isère, Tignes, La Plagne, Courchevel, Méribel, Les Deux Alpes & St Anton

We’re actively seeking to recruit Resort Customer Hosts to come work in our superb chalet hotels located in top European ski resorts. Whether you are looking for a short-term challenge or a career in the travel industry, Mark Warner offers a rewarding adventure and some fantastic opportunities.

Our customer services team is responsible for ensuring all guests receive the highest levels of customer service at all times. You will display an enthusiastic and positive attitude, lead by example, and inspire others by adopting a high profile and strongly felt presence with guests and throughout the chalet hotel.

It’s not all work and no play though! You could learn a new sport, get out on the mountain or explore exciting new places with like-minded friends.

We’ve a strong management team that provides on-going support and training. There’s a development programme for career progression with the prospect to work year-round in one of our Mediterranean beach resorts during the summer months. Our winter programme operates from December through to April.

Main Responsibilities

• To support the local Head of Customer Services
• Manage reception area and ensure we offer a full range of guest services
• Maintain a high profile and ensure regular positive contact with guests throughout their stay
• To perform general reception duties and deal with all guest administration
• To deal with guest issues, escalating to relevant manager immediately
• Assist guests in the event of illness/accident or any health and safety related matter
• To prepare and maintain notice boards and other guest literature as may be required
• To deal with computer input of all flight and hotel room manifests.
• To participate in and conduct guest transfers to and from the airport as required
• To provide ski desk services morning and afternoon and/or as required
• To organise social group skiing for guests according to demand
• Meet guests at pre-determined lunch stops as required
• To assist at ski school meeting point
• To build and maintain positive relationships with local suppliers
• To organise lift passes, ski hire and ski school on transfer day
• To organise and present evening entertainments (in support of bar operation)

Abilities and Skills

• Hard working
• Present a ‘can do’ attitude
• Excellent Customer Service skills
• Ability to work individually or as part of a team
• Ability to carry out tasks efficiently
• Calm demeanour

Essential Requirements

• Fluent in the native language of the country of operation (French, German, Italian)
• Excellent communication skills
• Previous experience of one of our resorts desired but not essential
• Advanced Skier or Boarder
• UK/EU Passport holder
• UK National Insurance Number
• UK bank account

Package and Benefits

• Return travel to/from UK
• Medical insurance
• Comfortable accommodation
• All meals
• Discounted drinks and beauty treatments (dependent on resort)
• Lift pass, ski equipment hire and discounted lessons for beginners
• Smart uniform
• Holiday concessions for friends and family
• A competitive salary
• Comprehensive training
• Opportunity to work year-round
• Management development

Checklist

Looking for adventure? ✓ Want to travel to stunning locations? ✓ Keen to develop your skills? ✓ Want to meet like-minded people? ✓ Love new experiences? ✓ Looking for a career in the travel industry? ✓