Sales Team Manager

Signature Living currently operates 4 Hotels and several apartment complexes in the heart of Liverpool City Centre including 30 James Street – The Home of The Titanic and The Shankly Hotel.

Boasting a further 3 Restaurants, 3 Bars, 4 Weddings & Events Centre’s and a Spa, Signature Living plans to expand its flourishing and unique hospitality aesthetic outside of Liverpool in 2018 to locations such as Cardiff, Belfast & Preston.

Responsibilities and Duties

Key responsibilities:

The Sales Manager will be responsible for the support and planning and execution of service training, people development within the Sales Team.
Live and breathe the Signature sales process being the fountain of knowledge for the team
Build relationships with every member of the sales team
Identify the training gaps within the team and fill them with interactive and exciting teaching methods
Ensure the guest service is delivered as per the sales expectations and provide ‘on the job’ training
Work closely with the other departments and train other front line customer service roles such as reception
Provide full inductions for all new agents that give full clarity on each element of the role
Monitoring, evaluating and reporting on the effectiveness of the training and each individual team member
Designing new and innovative training programmes
Weekly Audits throughout the team

Qualifications and Skills

Requirements:

Experienced in a proactive sales role ideally within the hospitality industry
Positive & friendly attitude and excellent communication skills
Excellent presentation and be smart and professional
Ability to work under pressure and under own initiative
Knowledge of the local market
Knowledge of hospitality and hotels sector
Passion for sales and for achieving targets and objectives
Excellent people skills and client account management
Experienced in training and developing large teams
Excellent administration management skills
Able to motivate others