About us

If you’re looking to join a globally acclaimed and award winning team, then look no further than the luxury 5-star St David’s Hotel. Located on the stunning Waterfront of Cardiff Bay this prominent and iconic 142 bedroomed hotel has an extensive array of opportunities. The Marine Spa which has been voted one of the top 15 in the UK and our new Restaurant & Bar, The Admiral St David, draws inspiration from the eclectic food culture and bold flavours of Australasia and Asia-Pacific, while looking closer to home for the best of seasonal Welsh produce. There’s never been a better time to join!

Your day to day

Working within the C&B department, you will be part of a team delivering a high quality service to our customers, maximising on all sales opportunities. You will provide great customer service at the best possible cost within Group guidelines and satisfying legal requirements. Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and upsell at every opportunity. You will be on hand to deal with guest queries and complaints and take the appropriate action to achieve total guest satisfaction whilst ensuring that you communicate any problems to senior management.

What we need from you

To be successful in this role, it is essential that you enjoy working and dealing with the public and being part of a team. You should be a confident communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations. Ideally you will have had previous experience within a similar type of environment where delivering great customer service was key.

What we offer

• A competitive salary • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days) • Hotel based incentive and recognition schemes • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring • Discounted accommodation with competitive colleague rates at our other hotels • Long service awards which increase with length of service • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal • Financial rewards for delivering sensational service • Free meals on duty As you may have heard, on 25 May the data laws are changing for the better. This means you'll have better control of your own data and how it's used. We want to reassure you that we treat your details carefully and your data with the utmost respect. So we've updated our Privacy Policy to reflect how we collect, protect and handle your personal information. Please take a look.