About us

Walk the length of George Street from our sister property and you’ll come to The Principal Edinburgh Charlotte Square. The hotel is one of several smart addresses on a UNESCO World Heritage site comprising seven, inter-connecting townhouses, as well as a purpose-built block of bedrooms. The hotel has recently been refurbished from top to toe, to designs by the award-winning team at Goddard Littlefair. In addition to 199 guest rooms and suites, the hotel has refurbished dining and event space; The SPA at Principal, utilising both Oskia and Ishga brands; The Garden, a glazed courtyard serving a light menu of all-day food, afternoon tea and evening cocktails; and Baba, a Levantine-influenced restaurant.

Your day to day

• Sign yourself on duty, collect work allocation, sign for any keys that maybe required prior to commencing your shift both in the housekeeping department and with the Manager. • Perform cleaning and maintenance of all storage areas, public areas and employee areas to the required standard. • Hand in any lost property to the housekeeping department. • Provide guest with requested services at all times. • Ensure supervisor is informed of any malfunctioning equipment and maintenance problems to ensure full guest satisfaction. • Complete a requisition for the cleaning materials required on a weekly basis. • Perform spring cleaning as required. • Perform spot cleaning of carpets and upholstery as necessary. • Consistently provide and maintain the highest standard of guest care and service. • Maintain a high standard of personal hygiene and grooming at all times. • Ensure that your designated uniform is worn, well pressed and in a good state of repair at all times. • Familiarise yourself with your departmental Standards of Performance and to be able to demonstrate their application. • Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner. • Handle any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Head of Department. • To be security conscious with respect to guest/staff/hotel property/welfare and to report suspicious circumstances to your Supervisor. • Report any damage to furniture, fittings and equipment to your Supervisor. • Maintain your departmental area in a safe, hygienic and presentable state, at all times. • Co-operate and communicate with your colleagues, Supervisors, Head of Department and Management to ensure effective department team work and high morale. • Attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor/Head of Department. • Follow all procedures set up for energy conservation.

What we need from you

• To be successful in this role; good communication, excellent personal presentation and a strong work ethic will be required. • The ideal candidate needs to be proactive and work under their own initiative. • Ideally you will also have experience in a similar role within a similar establishment.

What we offer

• A competitive salary • 28 days holiday each year, including bank holidays • Hotel based incentive and recognition schemes • Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring • Discounted accommodation with competitive colleague rates at our other hotels • Long service awards which increase with length of service • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal • Financial rewards for delivering sensational service • Free meals on duty • Discounted gym membership • Uniform provided