Parkdean Resorts

Reception Supervisor - Isle of Wight

PO31 8NJ, Cowes
£16500 - £17500
03 Oct 2018
30 Oct 2018
Job Type
Full Time

Reception Supervisor - Isle of Wight

Thorness Bay

Situated on the north side of the Isle of Wight, overlooking the Solent, Thorness Bay Holiday Park, sits on a woodland hillside with lovely views out to sea.

There's plenty of family fun to be had on the park including the sports courts and adventure playground. After a busy day customers can enjoy a tasty meal in the Boathouse Bar and Restaurant before a spot of evening entertainment.

With caravan holidays at Thorness Bay, plus touring, camping and caravan ownership there's something for everyone!

Reception Supervisor

Do you have outstanding customer service skills? Are you confident working in a fast paced, exciting environment? A fantastic opportunity has arisen for a Holiday Sales Assistant to join the team at our brilliant Thorness Bay Holiday Park based near East Cowes, Isle of Wight.

Reporting to the Holiday Sales Manager, you will be required to support in the management and promotion of holiday sales activities ensuring the maximisation of opportunities to improve park performance including upselling, upgrading and rebooking while constantly achieving and exceeding the highest levels of customer service in order to provide customers with the best holiday sales journey.

Your key responsibilities will include:

* Ensure that holiday accommodation meets and exceeds customer expectations and constantly review accommodation ensuring any issues are fed back to relevant departments.

* Take a responsibility in ensuring that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date.

* Support in ensuring that all gas and electrical testing is carries out within the agreed timescale.

* Contact potential guests and future guests to increase holiday sales, upgrades, and extensions via pre-arrival and welcome home calls to enhance service experience.

* Utilise all systems available to maintain a customer database in order to facilitate future sales opportunities.

* Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.

The successfulPerson will:

* Have outstanding customer skills, preferably with experience working in a customer facing role.

* Be able to assist in leading, developing and motivating a team.

* Assist in the recruitment of seasonal team members.

* Be preferred to have experience of working in a sales environment.

* Ideally have experience of working within the leisure, hospitality or tourism sectors.

What can we offer you?

* Competitive rates of pay

* Discretionary bonus packages

* Fantastic team environment

* 25% discount on holidays for yourself, friends and family

* Stand-by breaks available at a discounted rate

* Full uniform provided where necessary

* Full training

To start Creating Amazing Memories with us, apply now!

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