What we need in a nutshell

Our accommodation needs to be so clean that when guests open the door to it, we can hear them say “Wow!” To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team.

Some of the background

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

We need you to be the person who delivers delight by ensuring that our guests’ accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work.

The nitty gritty of what you’ll be doing

Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests’ holiday experience and your role will involve:

• Managing and motivating your accommodation supervisors and their teams
• Helping your supervisors to resolve guest issues in a way that makes everyone feel good
• Working together with the Guest Experience Manager and other managers in the park to ensure things run smoothly between departments for the common goal of making sure guests have a great holiday.
• Managing all aspects of recruitment for your team and keeping staff turnover low
• Managing and controlling your budgets to get the most out of them
• Leading by example; getting stuck in when you need to but delegating to give your team opportunities to shine

One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.

Skills, experience and qualities you’ll need

We’ll provide training, but you must:

• Have management experience in a practical, time-pressured environment
• Have a leadership style that is open, approachable but that commands respect
• Be able to plan and organise the workload, training and management of a large team
• Previous Accommodation Manager experience in a holiday park

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.

Nice to have but not essential

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

Want to join our team? Here’s how to apply

Click on the Apply Now button. If you’re new to our website, we’ll prompt you to register. If you’ve already registered, you can simply log in. Then complete your details and send us your best version of you.

That could be a vlog, blog or a Snapchat story; it could be a good old CV – if it is a CV, make sure you add a note or covering letter to say why you’re the one for the job.

It’s up to you what you say and how you say it; whatever makes you feel good and tells your story best.

Good Luck!