​Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestles in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

• Reporting to the Director of Elite and Spa, you will support the operational management  of the Three Graces Spa.
• You will support activity linked to sales, marketing, and promotional activity.
• Provide and ensure consistent professional treatments are completed in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• You will ensure standards are maintained through daily walk arounds, maintenance checks and reports.
• Ensuring therapists carry out excellent customer service and sales.
• Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering .
• Manage customer feedback effectively to ensure continuous service and programme improvement.
• Overseeing the profitable delivery of spa treatment rooms, stock management and diary management to maximise revenues.
• Training and development of your team in line with the Grantley Academy philosophy.
• Ensure health, safety and COSHH regulations are complied with at all times.
• To undertake any other ad-hoc duties relevant to the post, as and when required.
• To live the Grantley Hall Values everyday day without compromise

Key Skills, Qualities & Experience

• The successful individual will be confident, self motivated and present a professional persona in all circumstances.
• A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent. Massage qualification is essential.
• Previous experience working as a Therapist in a salon/spa essential
• Ability to analyse sales figures and report weekly/monthly.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Experience of managing a team is required.