Reception Assistant Manager - Mid Glamorgan

Trecco Bay

As one of the UK's largest holiday parks, Trecco Bay Holiday Park certainly knows how to keep you entertained. Whether you're feeling sporty or prefer to relax, you'll find lots to do from adventure golf, archery and badminton to a great selection of bars, restaurants and fast food outlets.

There's plenty of opportunity for little ones to play too with an outdoor wet play zone where they can cool off in summer, plus an outdoor adventure play area and indoor soft play. You can also test your skills on the dodgems, bowlingo or the arcade zone.

There's also lots to discover nearby from pretty seaside towns and family attractions to the beautiful award-winning beach on the doorstep. Trecco Bay beach holds a prestigious Blue Flag Award for the 14th consecutive year which marks it as one of the best beaches in the country!

With a range of great accommodation, you can enjoy lodge or caravan holidays at Trecco Bay or come back time and again with caravan or lodge ownership.

Reception Assistant Manager

Due to internal progression, we are delighted to be recruiting an Assistant Holiday Sales Manager to join the team at the incredible Trecco Bay Holiday Park based in Porthcawl, Wales

Reporting to the Holiday Sales Manager, you will be required to support in the management and promotion of holiday sales activities ensuring the maximisation of opportunities to improve park performance including upselling, upgrading and rebooking while constantly achieving and exceeding the highest levels of customer service in order to provide customers with the best holiday sales journey.

Your key responsibilities will include:

* Ensure that holiday accommodation meets and exceeds customer expectations and constantly review accommodation ensuring any issues are fed back to relevant departments.

* Take a responsibility in ensuring that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date.

* Support in ensuring that all gas and electrical testing is carries out within the agreed timescale.

* Contact potential guests and future guests to increase holiday sales, upgrades, and extensions via pre-arrival and welcome home calls to enhance service experience.

* Utilise all systems available to maintain a customer database in order to facilitate future sales opportunities.

* Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.

The successfulPerson will:

* Have outstanding customer skills, preferably with experience working in a customer facing role.

* Be able to assist in leading, developing and motivating a team.

* Assist in the recruitment of seasonal team members.

* Be preferred to have experience of working in a sales environment.

* Ideally have experience of working within the leisure, hospitality or tourism sectors.

What can we offer you?

* Competitive rates of pay

* Discretionary bonus packages

* Fantastic team environment

* 25% discount on holidays for yourself, friends and family

* Stand-by breaks available at a discounted rate

* Full uniform provided where necessary

* Full training

To start Creating Amazing Memories with us, apply now!