Job Role Summary:

We are looking for a strong manager that is friendly, enthusiastic and approachable with a solid level of experience within the activity sports environment.

You will be based at one of our beautiful beachfront resorts for the summer season and you will lead your Neilson Active team to create a professional, safe and fun environment in which to deliver the wide range of activities available to our guests.

If you are a looking for a challenging, rewarding career and you are someone that thrives under pressure, this could well be the role for you.  

Key Responsibilities and Tasks:

Your duties will include, but are not limited to the following…

• We expect you to be well presented with a professional attitude at all times
• To always maintain an excellent standard of customer service across the resort
• Ensure a safe environment for all staff and guests
• Accurately conduct Health and Safety/Quality Audits in a timely manner
• Set, monitor and control all active operational budgets and financial accounting for the resort
• Accurately complete all operational resort paperwork in a timely manner
• Take responsibility for the ordering and tracking of all operational equipment 
• Overall responsibility for the maintenance, repair and security of all Neilson Active equipment 
• Overall responsibility for the appearance of the Neilson Active sites and to ensure that they always meet guest expectations
• Constantly develop your team in order to achieve/exceed all set quality targets for service and instruction
• Continually monitor the services provided by suppliers and take actions to ensure the continued improvement of service initiatives
• Formulate action plans that prevent and resolve problems
• Set up and monitor Key Performance Indicators
• Create and implement a comprehensive multifaceted working activity programme
• Co-ordinate and work with the General Manager with the set-up of the beach and the hotel at the start of the season and the pack down of the resort at the end of the season
• Develop positive working relationships with all departments and resorts both overseas and in the UK
• Work with the team to organize and host social events, deliver briefings
• Be happy to interact with guests at all times
• Able to train, motivate and appraise the active team in order to ensure the highest levels of instruction
• Co-ordinate and deliver a training programme and assume the responsibility for the development of the active staff
• Assist in the management, development and motivation of all resort staff
• Deliver pre-season training for resort staff
• Provide continued one to one and group training sessions throughout the season
• Set and monitor objectives, carry out appraisals and provide regular feedback for all direct reports
• Deal with any grievance/disciplinary issues appropriately and according to Neilson procedures

Knowledge, Skills & Abilities Required:

• Ability to lead, motivate, train a team and maintain effective working relationships
• Motivational and problem-solving skills
• Operational knowledge of the safety procedures relating to all activities offered by Neilson
• Extensive knowledge of the RYA, the BWSF syllabus and the Neilson programme
• In-depth knowledge of current watersports industry and all activities offered by Neilson
• Ability to effectively communicate with guests of all ages, other management, and all staff
• A knowledge and understanding of child protection
• Computer literate with a working knowledge of Microsoft Excel and Word

Qualifications & Experience required:

• First Aid certificate valid for the duration of the contract
• Educated to GCSE standard
• Management experience
• Customer service experience
• Budgeting and money handling experience
• Previous responsibility for health and safety standards

Personal Qualities:

• Approachable, welcoming, friendly, and enthusiastic
• Self-motivated and responsible
• Flexible, punctual, organized and efficient
• Clean, tidy and professional appearance