Front Office Associate - 20 hours - Warwickshire

Posting Date Sep 25, 2018
Job Number 18002PBI
Job Category Rooms and Guest Services Operations
Location Forest of Arden Marriott Hotel & Country Club, Warwickshire, Warwickshire
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us An exciting opportunity to start your career journey with MarriottHotel's. Come and join ourFront Office team at thefour starMarriott Forest of Ardenand develop yourcareer while providinga professional and energetic service to our members and hotel guests.In return the Forest of Arden offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located betweenSolihull and Coventry with easy access to the M6, M42 and M40 andjust four miles from Birmingham NEC, Airport and International Train Station. The Forest of Arden is the perfect location for business and leisure and has a focus on culinary excellence with our AA Rosette-awarded restaurant,CastIronBar and Grill. Marriott International is the worlds largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities. This elegant Marriott Hotel is one of the top UK Leisure destinations withtwo golf courses including our championship Arden course and a driving range and the Golf academy.The Forest of Arden also offers outdoor tennis courts,a fully equipped fitness centre and our relaxingCedarwood Spa with 8 treatment rooms.
Job SummaryYour role as a Front Office Associate you will be expected to supply the highest possible level of customer care and service whether in the public eye or in the Heart of the House, liaise with housekeepingfor the daily allocation of rooms. You will be an informative member of the team educating guests on knowledge of hotel rates and special rates and the hotels facilities a grounds. You will learn how to understand the correct reservation procedures and to take any reservations in the absence of the reservations agent. You will be operating the telephone and using the Fidelio and Micros systems. As a Front Office Associate you will be responsible for all payment transactions on the shift and to report any discrepancies. All Marriott policies on cash, key and all Controls are adhered to and followed consistently.Clean and maintain all areas through the Lobby and Reception areas. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Support with general enquires regarding the hotel grounds and facilities as well as any reception specific queries.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.