Manager, Hotel Operations Response and Recovery - Shore Based - Southampton

The role of the Hotel Operations Response & Recovery Manager is to set us up to maintain a great guest experience, throughout our air and on board operations, even when things don’t go as planned. So no matter what happens, we continue to deliver unforgettable holiday happiness and become Britain’s number one holiday choice.

Leading our air operations team you’ll make sure that the experience of guests using our charter flight programme is seamless. You’ll be responsible for the administration and tracking of all air operations, working with stakeholders across the air planning team, our partner airlines, airports and on board flight teams to make sure that our air operation is well executed at every touch point, right around the world.

You’ll make sure we provide responsive support, advice and answers to hotel guest experience leadership teams on board when they need us. Establishing service level agreements with departments across the business, you’ll build a trusted team are the primary go-to people for the on board management teams, who can then reach out to others.

As the custodian of our hotel resilience policies, procedures and standards you will make sure we’re well placed to deal with unplanned incidents, problems, events and changes when they occur. Supporting colleagues on board, the Fleet Operations Centre, Deployment Planning team, and our Crisis Management team to make the right decisions to minimise any impact to our guests.

 

Telephone screening will take place from 27 September

Face to face assessments will take place in Southampton on 3 October

 

About us

One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build a flexible and inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of our everything we do so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.

 

Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.

 

P&O Cruises has a proud and long tradition, with seven ships including our flagship Britannia which joined our fleet in March 2015.  Our new ship, the largest in the UK market, will join the fleet in 2020, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.

 

It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. 

 

Join us on our journey, apply now. 

 

This role has been levelled at CUK 07.