Be the best you can be as a

Kiosk/Lottery Colleague

How will you make a difference?

Here's the short answer;

Our customers love us just as much for our friendly, helpful service as they do for our fantastic low prices. The genuinely warm and friendly way a customer is served is seen at the kiosk, so you can play a major part in making the customer experience a fantastic one. Of course we want you to smile and be polite. It’s also about listening, talking, being patient, being helpful, looking smart and being calmly efficient… while also being incredibly busy! You could be the vital ingredient that makes a difference to a customer leaving Asda with a smile and feeling that they can't wait to return again soon.

Everyday matters

We’re proud of our warm and friendly service. It’s what our customers love and have come to expect. So we’ll always expect you to:

Have a smile in your voice as well as on your face. Always say ‘hello’ and ‘goodbye' – and in between show an interest and find out about our customers needs

Always greet customers with a smile & use eye contact, always paying full attention to the customer you are serving

Courtesy is a big part of our warm and friendly service culture so remember the importance of saying please and thank you

Sell merchandise including cigarettes and lottery tickets, handle and sell age restricted products appropriately and in accordance with the law and ensure they are not made available or sold to under age customers

Receive and check delivery stock

Work fast and work smart – the kiosk is often a fast pop in and pop out stop for customers in a hurry

Get to know the different Lottery games and scratch cards to ensure you can answer customer questions

Get to know the different tobacco product brands to help you find those that customers ask for quickly

If a customer has had to queue for longer than normal, acknowledge the problem, apologise and thank them for their patience

If a customer has a complaint, try and resolve the problem yourself or quickly decide it’s an issue for a manager. Be sympathetic and don’t get flustered. The way in which you handle any problems could be the reason why a customer comes back to shop with us

And much more!!

Being the best you can be, every day

We’re one big team, so we’re looking for helpful, outgoing people who can get along with and support others.