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Night Manager - Newcastle Upon Tyne

Employer
Village Hotels
Location
Newcastle Upon Tyne
Salary
£
Closing date
17 Oct 2018

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We have an exciting opportunity for a Night Manager to join our highly successful team in Newcastle where you will receive a competitive salary plus amazing benefits which include FREE parking, FREE membership to our state of the art gyms, excellent holiday allowance as well as discounted food & beverage and stays in our hotels.

As our Night Manager you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. You should have a warm, personable nature and a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.

Reporting to the General Manager, your duties and key responsibilities as our Night Manager will include:

  • Deliver a warm and efficient welcome, with the team confidently able to ‘read’ and respond appropriately to our guests individual requirements and expectations. Ensure we are assisting guests in a friendly, courteous and professional manner, taking into account any special requirements they require which will impact on their stay, leaving them with a lasting impression. Demonstrate full knowledge of the hotel’s facilities, ensuring you are able to convey information regarding other hotels in the group. Ensure the teams are dealing efficiently with all reservation requests, confirmation of bookings and special requests. Ensure checkout is the final stop to confirm our guests leave happy and satisfied, looking forward to their next visit. Drive consistently high standards of hospitality from a department which represents the “face of Village” whilst inspiring the team to really excel and deliver consistently. Deliver the Front of House KPI’s consistently throughout the year impacting on EBITDA overall for the hotel.

To become our Night Manager, you will need the skills, knowledge and experience to deliver the described responsibilities.

Why choose us?

We operate at the luxury/lifestyle end of the market with typically 110/160 bedrooms. Each of our hotels is equipped with fantastic leisure and dining facilities.  They also have a Starbucks, meeting rooms and conference facilities.  We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. As an expanding company with new hotels in the pipeline we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way.

If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you.

Our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience and our staff the best career opportunities.

So whether this is your first step into hospitality, or you are an expert hospitality professional, come and join Village and find a place under our roof that’s right for you.

Apply now to be our Night Manager

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