We have a fantastic opportunity for a dymanic and experienced Personal Assistant to join The Principal Manchester. As our PA, you will take responsibility for ensuring all guest feedback received is responded to in a proactive and appropriate manner, you will work with the hotel General Manager and relevant teams to provide appropriate solutions and thus ensure satisfied guests. This is an operational role which means you will offer support to the key departments, e.g. breakfast & conference lunch so experience in a hotel environment is essential.

The Personal Assistant role also involves monitoring and analysing all complaints received to allow you to provide trend analysis which highlights the strengths and weaknesses within our operation. You will work closely with the HR teams to escalate any serious complaints, and with the relevant Operational departments to discuss any concerns and trends with the data

Duties will include:
• Must able to use Microsoft Office/Excel & PowerPoint
• A proven record in administrative support
• Excellent attention to detail
• Good at multi-tasking in a fast-paced environment
• Exceptional telephone manner
• Fast and accurate typing skills
• General office administration
• Arranging travel
• Updating systems and excel spreadsheets accurately
• Producing reports on Microsoft Word
• Telephone and email enquiries (Outlook)
• Photocopying, printing and binding of various documents
• Schedule and attend meetings, create agendas and take minutes where required
• Order and maintain stationery and equipment
• Any ad hoc admin duties, as required