What is the main purpose of the role?

The main focus of this role will be to provide a courteous, efficient and friendly service to all hotel customers by supplying the highest possible levels of customer care, whilst supporting the Front of House Manager and Front of House Team.
You’ll be fully conversant with the Hotel’s facilities and local amenities to be able to respond to guest enquiries and work to anticipate guest needs wherever possible to consistently deliver exceptional quality of service and in turn, guest satisfaction.

As the Reception Shift Leader, you’ll ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You’ll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.

The Ideal Candidate

Our ideal Reception Shift Leader will have previous experience within the hospitality industry, in a similar sized hotel and with leading a small team. We are looking for someone with excellent communication skills, an eye for detail and the ability to multi task. You will also be Microsoft Office literate, and previous Opera experience would be a definite advantage.