Port Operations Lead FTC - Shore Based - Southampton
With more than 30,000 people working across our organisation, our people are our world. Join our Port Operations & Services department as a Home Port Operations Lead and you’ll go far too. We are looking for someone to effectively plan and manage passenger turnarounds, associated transfer and check-in arrangements for P&O Cruises and Cunard vessels worldwide and at our home port of Southampton.
The main responsibilities of this role includes supervising and managing pier, check-in and transfer arrangements for Carnival vessels, including official clearances and liaising with UK Border Force, ships husbandry requirements, coroner liaison, crew arrangements and supervising storing and baggage movement. Our search is for someone who can liaise directly with our internal Flights and Customer Service departments to ensure satisfactory service levels are achieved in connection with Fly-Cruise activity. In addition the successful candidate will prepare budget projections for each Round World Cruise and Fly-Cruise turnaround, as well as reconcile costs for each turnaround against budget and approve invoices justifying differentials as and when required.
As part of the Home Port Operations team you’ll need to have a degree of flexibility as the role regularly requires long working days, which can often be at weekends and public holidays. On occasions you may be required to visit vessels outside of the UK and you should be prepared to undertake other duties associated with the wider work of the department. In order to be successful in this role you will be able to manage priorities, timescales and output standards as well as demonstrating strong customer service skills.
One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build a flexible and inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of our everything we do so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.
Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.
Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships have always been The Most Famous Ocean Liners in the World. We continue our legacy of luxury ocean travel with our flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, with Queen Mary 2 providing the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our fourth Queen will join our Cunard fleet.
P&O Cruises has seven ships, including our flagship Britannia which joined our fleet in March 2015. Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.
It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. Join us on our journey, apply now.